Case Study — Access Control
Tennis Club Gate — Open via WhatsApp.
A local tennis club replaced their physical remote controls with a WhatsApp chatbot. Members open the gate from their phone — and only members can.
The Challenge
The remote control problem.
Every new member needs a remote. Lost remotes need replacing. Departing members need to return them — but rarely do. The club spends time managing hardware that has nothing to do with tennis.
- Distributing and replacing remotes costs time and money.
- Lost remotes are a security risk — anyone who finds one gets in.
- No way to revoke access for former members without collecting hardware back.
The Solution
A chat. A click. The gate opens.
Members message the club’s WhatsApp number to open the gate. The Intalos chatbot verifies that the sender is a registered member, then triggers an IoT relay that opens the gate — all in seconds.
No app to install. No remote to carry. No hardware to replace when someone leaves the club — the admin simply removes their number from the member list.
See it in action.
Filmed at the club — a member opens the gate from their phone.
How it works.
A simple flow connects messenger, chatbot, and physical hardware.
1
Member sends a message
A member sends a short WhatsApp message to the club’s number — for example, “open the gate”.
2
Bot verifies membership
The Intalos bot checks the sender’s number against the club’s member list. Non-members get a polite rejection.
3
IoT device opens the gate
The bot calls a webhook on an IoT relay at the club. The relay triggers the gate motor — same as a physical remote.
What the club gained.
Zero hardware to manage
No more printing, programming, distributing, or recovering remote controls.
Instant access changes
Adding or removing a member takes seconds. Departed members lose access the moment they’re removed.
Members love it
No more rummaging for a remote. Their phone is always with them — and so is the gate key.
Got a similar idea? Let’s talk.
If you have a workflow that could run on WhatsApp — bookings, access, support — we’d love to hear about it.